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Customer Service
📞 02477675575
Whatever products you have ordered from Ledison, you'll enjoy a speedy delivery service at a budget price and at a convenient time to receive your items.
For delivering parcels we use premium courier services. All our standard items are delivered by UPS within 24 hours. For oversized items over 180cm, we use FedEx. The estimated time scale is between 1 to 3 working days. We also offer delivery on a specific day, which can be chosen at the time of placing your online order.
Pallet Services: A pallet service is required on larger items. The standard pallet service time scale is an estimated 2 to 5 working days. When the order is processed and the courier is about to collect the parcels, you will be contacted by the transportation company to arrange a suitable delivery time and date. We cooperate with many different freight providers, such as Dachser, Palletways, DSV, and Kuehne+ Nagel.
You can collect your order from our Coventry warehouse at CV7 9QS. At checkout, select 'Collect From Store'. We will notify you when your order is ready for collection.
Our website can't be set so it calculate the shipping costs correctly for every location possible. For some remote areas, such as Scottish Highlands, Wales, Northern Ireland, Isle of Man, Isle of Wight, Scilly Isles, or other offshore locations, the final shipping costs might be higher than suggested at the checkout on the website. If this is the case, you might be contacted by a member of our staff, should any additional shipping charge be required. Each of these shipments are assessed individually.
Remote Areas:
Channel Islands, Isle of Man, Scilly Isles, Isle of Wight, Highlands, Northern Ireland, Grampian, Scotland, Offshore.
If you are unsure whether you live in a remote area, please contact our customer services team on 02477 675 575.
We use the most reliable and widely recognised courier services for our overseas and European customers. This service appears as part of the checkout process for international orders, and the website calculates the shipping cost for your country automatically.
Larger orders to countries we ship to will have an option allowing you to request a quote. The quote will be made available to you within 24 hours, and our trade team will contact you to discuss this. Smaller orders will be calculated automatically. If you do not see your location or country listed in the checkout process, we may still be able to ship to you.
Please be aware of any potential customs charges and taxes that would need to be covered by you to receive the parcel if ordering from overseas. These charges can't be assessed by ourselves and depend on your country import and customs laws.
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It is important that you carefully read these terms and conditions of use before you register because your use of our website is subject to them.
1: Terms and Conditions. Thank you for using it. We provide services to you through our website and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you.
When you use our website or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions.
These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed.
2: Description of Services. You are able to benefit by using our website from a large number of online services and resources which include information, planners and directories, online retailing, and any other services which we may add from time to time. We also may remove certain services from our website. Certain services may have their own, additional special terms and conditions. These will be made clear to you before you use those services.
We may discontinue providing certain or all of the services on all or part of the website at our discretion and without notice to you. We will, however, endeavour to let you know of this via our site.
3: Registration. Certain services are only available if you complete the registration process. By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent to use our website.
Please note: All minors are recommended to discuss these terms and conditions with their parents before completing the registration process.
In return for you using our website and benefiting from our services, you agree to: provide true, accurate, current and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete and up to date.
Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.
4: Code of Conduct. You are responsible for anything which you transmit or receive to, from or via or post on our website.
We do not control or screen the content of what is posted to, from or via our website by our members or third parties, and accordingly, we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not.
You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users.
You are not permitted to transmit to, from via or post on our website anything which you do not have a clear right to use. You must ensure that you do not transmit or post on our website any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment.
You are not permitted to do anything which may disrupt in any way the operation of our website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our website and our services by any other user.
Other than as expressly permitted, by us, you are not permitted to use our website to engage in any commercial activity of any form.
We may be entitled at our discretion to refuse or remove anything which is transmitted to, from or via or posted on our website which, in our opinion, is objectionable or otherwise does not comply with these terms and conditions. We will not be liable at all for doing this.
We may record preserve and disclose anything which has been transmitted to, from or via or posted on our website and the services, where required by law or where we are acting in good faith.
5: Return Conditions.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Ledison-led-lights.co.uk, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to @work customers or our Business customers)
Due to the nature of bespoke production, some goods are made specifically to customer orders and therefore can not be returned. However in the event that any item found to be faulty, these will be replaced without question subject to a 5-year warranty on each LED tube light.
6: Proprietary Rights and Licences. All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on our website or is part of our services, is protected by our and their copyrights, trademarks, service marks, patents or other proprietary rights and laws.
When you transmit or post any material to or on our website, you grant us a non-exclusive, worldwide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use display or distribute that material in any way without any duty at all to account to you.
7: Advertisements and Promotions. We may use our website or any of the services we provide or in any of the correspondence we send to you to run advertisements promoting products and services we offer or any of its subsidiaries, or any person or corporation duly authorised by us to advertise or promote their product or services through us.
8: External Links. We may provide or third parties may provide links or other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third-party websites you do so at your own risk.
9: Disclaimer of Warranties. You agree that:
9.1: your use of the website and our services is at your sole risk. The website and services are provided on an as-is and as-available basis. We expressly disclaim all warranties of any kind, including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third-party rights;
9.2: to the extent that it is lawfully possible to do so, we make no warranty that (a) the website and our services and/ or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense;
9.3: no advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these terms and conditions.
If you have any questions about the above, please click here to contact us
10: Indemnity. You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incur in connection therewith) resulting from your misuse of our website or your breach of these terms and conditions. We will notify you promptly of any such claim, action or demand and will assist you as may be reasonably necessary providing you meet our costs and expenses (including our legal fees).
11: Limitation of Liability. To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/ or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions or other terms and conditions that relate to our other goods and/ or services we provide); (c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties.
You agree that in no event will our liability arising out of or in respect of these terms and conditions exceed £UK 10,000 and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.
12: Use and Storage. We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of e-mail messages you send or the time that messages may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.
13: Suspension and Termination. We may in our sole discretion suspend and/ or terminate registration or use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/ or terminate.
14: General. These terms and conditions constitute the entire agreement between us in respect of the use of our services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently).
Data and certain other information you provide is subject to the terms of our Privacy Statement, which can be accessed by clicking on Privacy Statement.
If any of these terms and conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the website or our services.
These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.
For up-to-date information on our services and all support facilities or if you are dissatisfied with our website, our services or have any questions concerning these terms and conditions, please click here to contact us
Terms & Conditions for Promotional Gift Vouchers
Promotional Gift Vouchers can only be used online at www.ledison-led-lights.co.uk Promotional Gift Vouchers have a cash redemption value of 0.001p. Only one promotional gift voucher may be used per order. Promotional gift vouchers cannot be used in conjunction with any other promotional voucher or any other gift voucher be it a registration voucher, a monetary voucher or discount voucher. Vouchers cannot be exchanged for cash. The voucher entitles the holder and friend to the stated amount on the voucher when spending over the amount shown.