Customer Service
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- If your order reference begins with #10000, email sales@ledison-led-lights.co.uk to initiate your return.
- If your order reference begins with #LDS-, all the information you need is on this page.
Following these instructions carefully will help us process your return smoothly and efficiently.
We hope that your purchase from us is exactly what you wanted, however, we understand that occasionally some issues may occur with the items of your choice. Parts may arrive damaged or develop a fault, or you may simply wish to return the products if they are not what you had expected. In any case, our customer service team is here to help you.
We want you to be entirely happy with your purchases from us. If you change your mind just after placing your order, you can cancel at any time without any cost, given that the goods haven't been despatched yet - regardless of the reason.
NOTE: We are not able to accept cancellations for customised products or special orders for projects manufactured directly to your specifications. In these situations, the restocking fee will apply.
We highly encourage you to check the products as soon as they are delivered to you so that any problems can be raised with the delivery drivers immediately. Alternatively, make sure to mark the delivery as ''unchecked'' while signing for it. Should you want to return your product after the delivery, we allow a 14 days period for the goods to be sent back to us, given that they are in unused condition. In this situation, you have to bear the shipping costs by yourself, and we refund only the value of the goods, not the original shipping costs.
If you want to return any of your items, please follow the instructions below:
You must obtain an RMA (Returns Material Authorisation) number from us before shipping the goods back to us. Please fill out the form by clicking HERE or click the "Returns Form" in the footer of the page. Returns without an RMA cannot be recognised and processed.
If there is a problem with the product, you will need to provide a full fault/damage Please note - you are responsible for the cost of returning the unwanted items to us, but also for the state the goods arrive in. If they come back damaged or not in useable condition, the refund will not be processed. Please take extra care of them and package them well. In case the goods get damaged in transit, you will be responsible for claiming the damage refund directly with the courier you have chosen.
The RMA number must be clearly marked on the outer transit packaging of your return. Do not write on or mark the product packaging.
Please, enclose a copy of your invoices, if possible.
If the items you want to return are damaged in transit on the way to you or they arrived faulty (14 days after the delivery) all the return shipping will be at Voltcon’s costs and we will be obliged to send you a replacement or a refund.
If you return claimed faulty items and on our inspection, they prove to be in good order, we will surcharge you a fixed fee of £30.00 for testing time, repackaging and reshipping.
If you want to return the items for any reason outside the 14 days after the delivery, a restocking/handling fee of 20% will apply to the gross subtotal value of the order. All the return costs will be at your expense, including the warranty claims.
If the item develops a fault within the warranty period, you need to send it back to us for an inspection by a technician. After the assessment, we are obliged to fix the item, if there is a possibility, or replace or refund if the repair is not possible. We are not able to dispatch replacements without receiving the faulty items back first.
Make sure the item is adequately protected to prevent any damage. Voltacon cannot be held responsible for any damage to goods returned without adequate protective packaging.
A kind request: We ask the customers to fully inspect all products received on the day of the delivery. To ensure a resolution, we must be notified of any items that arrive faulty or damaged within 48hr of receipt. We will then advise the next course of action - provide the RMA and arrange collection, ask for goods to be returned back to us, or ask to dispose of goods. Please never dispose of goods without our confirmation
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1: Terms and Conditions. Thank you for using it. We provide services to you through our website and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you.
When you use our website or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions.
These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed.
2: Description of Services. You are able to benefit by using our website from a large number of online services and resources which include information, planners and directories, online retailing, and any other services which we may add from time to time. We also may remove certain services from our website. Certain services may have their own, additional special terms and conditions. These will be made clear to you before you use those services.
We may discontinue providing certain or all of the services on all or part of the website at our discretion and without notice to you. We will, however, endeavour to let you know of this via our site.
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In return for you using our website and benefiting from our services, you agree to: provide true, accurate, current and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete and up to date.
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We do not control or screen the content of what is posted to, from or via our website by our members or third parties, and accordingly, we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not.
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We may be entitled at our discretion to refuse or remove anything which is transmitted to, from or via or posted on our website which, in our opinion, is objectionable or otherwise does not comply with these terms and conditions. We will not be liable at all for doing this.
We may record preserve and disclose anything which has been transmitted to, from or via or posted on our website and the services, where required by law or where we are acting in good faith.
5: Return Conditions.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Ledison-led-lights.co.uk, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to @work customers or our Business customers)
Due to the nature of bespoke production, some goods are made specifically to customer orders and therefore can not be returned. However in the event that any item found to be faulty, these will be replaced without question subject to a 5-year warranty on each LED tube light.
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When you transmit or post any material to or on our website, you grant us a non-exclusive, worldwide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use display or distribute that material in any way without any duty at all to account to you.
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9.2: to the extent that it is lawfully possible to do so, we make no warranty that (a) the website and our services and/ or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense;
9.3: no advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these terms and conditions.
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You agree that in no event will our liability arising out of or in respect of these terms and conditions exceed £UK 10,000 and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.
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Data and certain other information you provide is subject to the terms of our Privacy Statement, which can be accessed by clicking on Privacy Statement.
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Terms & Conditions for Promotional Gift Vouchers
Promotional Gift Vouchers can only be used online at www.ledison-led-lights.co.uk Promotional Gift Vouchers have a cash redemption value of 0.001p. Only one promotional gift voucher may be used per order. Promotional gift vouchers cannot be used in conjunction with any other promotional voucher or any other gift voucher be it a registration voucher, a monetary voucher or discount voucher. Vouchers cannot be exchanged for cash. The voucher entitles the holder and friend to the stated amount on the voucher when spending over the amount shown.