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Customer Service
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Important: Please Read Before Proceeding with a Return
Following these instructions carefully will help us process your return smoothly and efficiently.
We hope that your purchase from us is exactly what you wanted, however, we understand that occasionally some issues may occur with the items of your choice. Parts may arrive damaged or develop a fault, or you may simply wish to return the products if they are not what you had expected. In any case, our customer service team is here to help you.
We hope that your purchase from us is exactly what you wanted. However, we understand that occasionally some issues may occur with the items of your choice. Parts may arrive damaged or develop a fault, or you may simply wish to return the products if they are not what you had expected. In any case, our customer service team is here to help you.
We want you to be entirely happy with your purchases from us. If you change your mind just after placing your order, you can cancel at any time without any cost, provided that the goods haven't been despatched yet, regardless of the reason.
Note: We are not able to accept cancellations for customised products or special orders for projects manufactured directly to your specifications. In these situations, the restocking fee will apply.
We highly encourage you to check the products as soon as they are delivered to you so that any problems can be raised with the delivery drivers immediately. Alternatively, make sure to mark the delivery as "unchecked" while signing for it.
Should you want to return your product after delivery, we allow a 14 day period for the goods to be sent back to us, provided that they are in unused condition. In this situation, you have to bear the shipping costs yourself, and we refund only the value of the goods, not the original shipping costs.
If you want to return any of your items, please follow the instructions below:
You must obtain an RMA (Returns Material Authorisation) number from us before shipping the goods back to us. Please send an e-mail request to sales@ledison-led-lights.co.uk or fill out the form at the link below. Returns without an RMA cannot be recognised and processed.
If there is a problem with the product, you will need to provide full fault or damage details. Please note that you are responsible for the cost of returning unwanted items to us, and also for the condition in which the goods arrive. If they come back damaged or not in usable condition, the refund will not be processed. Please take extra care of them and package them well. In case the goods get damaged in transit, you will be responsible for claiming the damage refund directly with the courier you have chosen.
The RMA number must be clearly marked on the outer transit packaging of your return. Do not write on or mark the product packaging.
Please enclose a copy of your invoice, if possible.
If the items you want to return were damaged in transit on the way to you, or they arrived faulty within 14 days after delivery, all return shipping costs will be at Voltacon's expense and we will be obliged to send you a replacement or a refund.
If you return claimed faulty items and, on our inspection, they prove to be in good working order, we will charge a fixed fee of £30.00 for testing time, repackaging, and reshipping.
If you want to return the items for any reason outside the 14 days after delivery, a restocking and handling fee of 20% will apply to the gross subtotal value of the order. All return costs will be at your expense, including warranty claims.
If the item develops a fault within the warranty period, you need to send it back to us for inspection by a technician. After the assessment, we are obliged to fix the item, where possible, or replace or refund it if repair is not possible. We are not able to dispatch replacements without receiving the faulty items back first.
Make sure the item is adequately protected to prevent any damage. Voltacon cannot be held responsible for any damage to goods returned without adequate protective packaging.
A kind request: We ask customers to fully inspect all products received on the day of delivery. To ensure a resolution, we must be notified of any items that arrive faulty or damaged within 48 hours of receipt. We will then advise the next course of action, provide the RMA and arrange collection, ask for goods to be returned to us, or ask for the goods to be disposed of. Please never dispose of goods without our confirmation.
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We do not control or screen the content of what is posted to, from or via our website by our members or third parties, and accordingly, we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not.
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5: Return Conditions.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Ledison-led-lights.co.uk, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to @work customers or our Business customers)
Due to the nature of bespoke production, some goods are made specifically to customer orders and therefore can not be returned. However in the event that any item found to be faulty, these will be replaced without question subject to a 5-year warranty on each LED tube light.
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When you transmit or post any material to or on our website, you grant us a non-exclusive, worldwide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use display or distribute that material in any way without any duty at all to account to you.
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9.3: no advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these terms and conditions.
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Terms & Conditions for Promotional Gift Vouchers
Promotional Gift Vouchers can only be used online at www.ledison-led-lights.co.uk Promotional Gift Vouchers have a cash redemption value of 0.001p. Only one promotional gift voucher may be used per order. Promotional gift vouchers cannot be used in conjunction with any other promotional voucher or any other gift voucher be it a registration voucher, a monetary voucher or discount voucher. Vouchers cannot be exchanged for cash. The voucher entitles the holder and friend to the stated amount on the voucher when spending over the amount shown.