Customer Service
📞 02477675575
The Pyres LED Backlit Panel Light 1200x600 is the ideal lighting solution for both commercial and residential spaces. Engineered to be ultra energy efficient and equipped with a TP(a) fireproof PC diffuser, this panel is designed to provide high-quality lighting while complying with the latest safety standards.
Whether you're installing in an office, retail space, or home, this LED panel offers optimal brightness and durability. It’s tested to maintain structural integrity for up to 30 minutes in case of a fire, meeting the strict requirements of Building Regulations BS476-22 for fire-rated luminaires.
Choose the Pyres LED Backlit Panel Light 1200x600 for a safe, energy-efficient lighting solution that's designed for long-lasting performance in both commercial and residential spaces.
Whatever products you have ordered from Ledison, you'll enjoy a speedy delivery service at a budget price and convenient time to receive your items.
For delivering parcels we use premium courier services, all our standard items are delivered by UPS within 24hours. For oversized items over 180cm, we use TNT-Express. The estimated time scale is between 1-3 working days. We have next day, Saturday option or a specific day which can be chosen at the time of placing your online order.
Pallet Services A pallet service is required on larger items. The standard pallet service time scale is an estimated 2-5 working days. When the order is processed and the courier is about to collect the parcels you will be contacted by the transportation company for a suitable delivery time and date. We cooperate with DSV, DX-Freight and Kuehne+ Nagel.
You can collect your order from our Coventry Warehouse at CV5 6BU. At checkout select 'Collect From Store' We will notify you when your order is ready for collection.
If you happen to reside in an area that is considered to be 'remote' by the couriers, you may incur additional delivery charges. A member of our team will contact you immediately to discuss the extra charges (if any)
Remote Areas:
Channel Islands Isle of Man Scilly Isles Isle of Wight Highlands Northern Ireland Grampian Scotland Offshore.
If you are unsure if you live in a remote area or not, please contact our customer services team on 02477 675 575
We use the most reliable and worldwide recognised courier services for our overseas and European customers. This service appears as part of the checkout process for international orders, the website calculates automatically the shipping cost for your country.
Larger orders to countries we ship to will have an option allowing you to request a quote. The quote will be made available to you within 24 hours. Our trade team will contact you to discuss this. Smaller orders will be calculated automatically. If you do not see your location or country listed in the checkout process, we may still be able to ship to you.We hope that your purchase from us is exactly what you wanted, however, we understand that occasionally some issues may occur with the items of your choice. Parts may arrive damaged or develop a fault, or you may simply wish to return the products if they are not what you had expected. In any case, our customer service team is here to help you.
We want you to be entirely happy with your purchases from us. If you change your mind just after placing your order, you can cancel at any time without any cost, given that the goods haven't been despatched yet - regardless of the reason.
NOTE: We are not able to accept cancellations for customised products or special orders for projects manufactured directly to your specifications. In these situations, the restocking fee will apply.
We highly encourage you to check the products as soon as they are delivered to you so that any problems can be raised with the delivery drivers immediately. Alternatively, make sure to mark the delivery as ''unchecked'' while signing for it. Should you want to return your product after the delivery, we allow a 14 days period for the goods to be sent back to us, given that they are in unused condition. In this situation, you have to bear the shipping costs by yourself, and we refund only the value of the goods, not the original shipping costs.
If you want to return any of your items, please follow the instructions below:
You must obtain an RMA (Returns Material Authorisation) number from us before shipping the goods back to us. Please send an e-mail request to sales@ledison-led-lights.co.uk or fill outthe form at the link below. Returns without an RMA cannot be recognised and processed.
If there is a problem with the product, you will need to provide a full fault/damage Please note - you are responsible for the cost of returning the unwanted items to us, but also for the state the goods arrive in. If they come back damaged or not in useable condition, the refund will not be processed. Please take extra care of them and package them well. In case the goods get damaged in transit, you will be responsible for claiming the damage refund directly with the courier you have chosen.
The RMA number must be clearly marked on the outer transit packaging of your return. Do not write on or mark the product packaging.
Please, enclose a copy of your invoices, if possible.
If the items you want to return are damaged in transit on the way to you or they arrived faulty (14 days after the delivery) all the return shipping will be at Voltcon’s costs and we will be obliged to send you a replacement or a refund.
If you return claimed faulty items and on our inspection, they prove to be in good order, we will surcharge you a fixed fee of £30.00 for testing time, repackaging and reshipping.
If you want to return the items for any reason outside the 14 days after the delivery, a restocking/handling fee of 20% will apply to the gross subtotal value of the order. All the return costs will be at your expense, including the warranty claims.
If the item develops a fault within the warranty period, you need to send it back to us for an inspection by a technician. After the assessment, we are obliged to fix the item, if there is a possibility, or replace or refund if the repair is not possible. We are not able to dispatch replacements without receiving the faulty items back first.
Make sure the item is adequately protected to prevent any damage. Voltacon cannot be held responsible for any damage to goods returned without adequate protective packaging.
A kind request: We ask the customers to fully inspect all products received on the day of the delivery. To ensure a resolution, we must be notified of any items that arrive faulty or damaged within 48hr of receipt. We will then advise the next course of action - provide the RMA and arrange collection, ask for goods to be returned back to us, or ask to dispose of goods. Please never dispose of goods without our confirmation
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If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Ledison-led-lights.co.uk, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to @work customers or our Business customers)
Due to the nature of bespoke production, some goods are made specifically to customer orders and therefore can not be returned. However in the event that any item found to be faulty, these will be replaced without question subject to a 5-year warranty on each LED tube light.
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