Because we want you to be totally satisfied with your purchase.
If you’re unhappy in any way with your purchase, you can return it for a refund, replacement or credit. You may be requested to return the item in its original, undamaged packaging before we process your request.
We will pay for your return postage on a faulty/incorrect item as long as you send it using UPS Courier recorded delivery.
Your refund will be processed within 24 hours after receiving the products back
Please keep in mind the following:
· Items returned within 14 days but not in their original and undamaged packaging will also incur a -15% charge per package.
· If you return an item that doesn't adhere to our returns procedure or doesn't include a returns form, you may be liable for a £10 administration fee
· Individual items from a bundle can't be returned, refunded or exchanged. If you want a refund/credit/exchange for a bundle, all items must be returned to us.
Before you return your item, please make sure that:
· You include a cover note containing your order number, the email address you placed the order with and the products you are returning.
· The goods and packaging are undamaged
IMPORTANT: We need to be able to identify an item with your order. We can only do this if you follow our returns process. Please do not send us items back that do not follow this process as they cannot be identified properly and will not be replaced or refunded.